Families and Whānau

Families and whānau play a vital role in supporting disabled children, young people and adults throughout New Zealand. Behind every disabled person is often a network of parents, siblings, grandparents, partners, carers and friends who provide encouragement, advocacy, practical assistance and emotional support.

While disability services are important, families and whānau are frequently the people who provide the day-to-day care, guidance and support that help disabled people participate in their communities and achieve their goals. This page has been created to provide information, resources and updates that may assist families and whānau on their journey.

Navigating the Disability System

For many families, one of the biggest challenges is understanding how the disability support system works. Funding pathways, assessments, support services and eligibility criteria can sometimes feel overwhelming, especially for those new to the disability community.

Learning about available services, understanding assessment processes and knowing where to seek advice can help families make informed decisions. Access to reliable information often makes it easier to find the support that best meets the needs of both the disabled person and their wider whānau.

Supporting Family Carers

Many family members provide significant unpaid care every day. Caring responsibilities may include personal care, transport, communication support, advocacy, supervision, household tasks, emotional support and coordination of services.

New Zealand offers a range of supports for carers, including Carer Support funding, Individualised Funding options and financial assistance in certain circumstances. Carer Support is designed to help full-time carers take a break from their caring role, while Individualised Funding can provide greater flexibility and choice in how support is arranged.

Children and Young People

Raising a disabled child can bring unique opportunities and challenges. Families often become advocates, educators, coordinators and support workers while also managing everyday family life.

Early intervention services, education support, therapy services, assistive technology and community programmes can all play a role in helping children develop confidence, skills and independence. Access to the right support at the right time can make a significant difference for both children and their families.

Families looking for child-friendly learning and disability awareness resources can also explore Inclusive Education NZ , which provides inclusive resources for children, families, teachers and schools.

Inclusive Resources for Children, Families and Schools

Inclusive Education NZ provides practical, child-friendly resources designed to help children understand disability, inclusion, participation and belonging in positive ways.

These resources can support families at home and can also be useful for teachers, schools and community organisations looking for simple ways to encourage inclusive attitudes from an early age.

Disability Awareness

Resources that help children understand disability, accessibility, difference and inclusion through positive and age-appropriate learning.

Explore Disability Awareness ↗

Children’s PDFs

Downloadable inclusive learning resources that parents, carers, teachers and schools can use at home or in the classroom.

Explore Children’s PDFs ↗

Everyone Can Play

Resources focused on friendship, participation, belonging and helping children understand that everyone deserves the opportunity to join in.

Explore Everyone Can Play ↗
Visit Inclusive Education NZ ↗

Financial Support and Assistance

Some families may be eligible for financial assistance to help meet the additional costs associated with disability. Support may include the Child Disability Allowance, Supported Living Payment, Disability Allowance, Carer Support and other forms of assistance depending on individual circumstances.

Understanding what support is available can help reduce financial pressure and allow families to focus on what matters most – supporting their loved ones and maintaining family wellbeing.

The Importance of Whānau

Whānau-centred approaches recognise that disability affects more than just the individual. Decisions about support, education, healthcare and community participation often involve the wider family network. Strong whānau connections can provide stability, resilience and practical support throughout life's challenges.

Many successful disability support models focus not only on the disabled person but also on strengthening family and community connections. When families are well supported, disabled people are often better positioned to achieve their goals and participate fully in society.

You Are Not Alone

One of the most important messages for families and whānau is that they are not alone. Across New Zealand, thousands of families share similar experiences, challenges and successes. Support groups, advocacy organisations, community networks and disability services can provide valuable advice, encouragement and connections with others who understand the journey.

This page will continue to grow with news, resources, family support information, funding updates and practical guidance designed to help families and whānau navigate disability support in New Zealand.

Families and Whānau
Families and Whānau

  • Vape retailer prosecuted over repeated sales to under-18s  
    on October 4, 2026

    Media release Publication date: 5 October 2026 Specialist vape retailer, Discount Mall Vape Ltd, has been fined $35,000 for selling vapes to minors and failing to take all practicable steps to prevent young people from entering their shops, following joint action by Health New Zealand and the Ministry of Health.  This is the first prosecution brought against a Specialist Vape Retailer for both selling vapes to under-18s and for failing to take all practicable steps to prevent a young person from entering its premises. It is also the seventh prosecution for selling regulated products to under-18s since 2023.The Ministry of Health’s Deputy Director-General, Regulatory Services, David Shanks says it sends a clear message to vape retailers that failure to meet their obligations to protect young people will have consequences.  “Businesses that continue put sales ahead of young people’s health can expect serious repercussions.”  The prosecution follows a series of controlled purchase operations by Health New Zealand at Discount Mall Vape’s stores around the country.  Health New Zealand’s Director – Protection, Becky Jenkins says the investigations showed repeated non-compliance across many of the retailer’s branches.“Our investigations showed this wasn’t a one-off mistake. We recorded ten instances where a young person was able to enter the store, and on six of these occasions they were able to buy a vape,” Ms. Jenkins says.  “That is an unacceptable breach of laws meant to protect the health of children and young people.”Today’s sentencing comes amid a wider increase in enforcement activity focused on improving vaping compliance as well as increased penalties and restrictions to protect young people. Health agencies more than doubled the number of store visits and controlled purchase operations since 2023/24, resulting in over 600 infringement notices to businesses and individuals for breaches of smokefree laws including selling vaping and tobacco products to people under 18.For further information contact:Ministry of Health: media@health.govt.nzHealth New Zealand: hnzmedia@tewhatuora.govt.nz.

  • Office of the Director of Mental Health and Addiction Services Regulatory Report 2024–25 published
    on September 29, 2026

    News article Publication date: 30 September 2026 The Ministry of Health has published the 2024-25 Office of the Director of Mental Health and Addiction Services Regulatory Report.The report presents data about the use of compulsory assessment and treatment in New Zealand and helps the Ministry to understand the quality of compulsory care that our mental health, intellectual disability, and addiction services provide.The Ministry plays an important role in monitoring these services to ensure that people undergoing compulsory assessment, care and treatment are receiving high-quality care.The report also helps to identify where changes and improvements may be needed to ensure people receive appropriate care.The 2024/25 report shows that the demand for mental health, intellectual disability, and addiction services continued to be high. However, for this reporting period, there were 366 less people compulsorily assessed or treated compared to the previous year (2023/24).The total number of people who have been secluded and the total hours people spend in seclusion decreased from 2022/23. However, it’s important to note that these numbers will fluctuate from year to year depending on individual circumstances.The new Mental Health Act which comes into effect in 2028 eliminates seclusion for those aged under 18 and the Ministry remains committed to working with Health New Zealand and the Health Quality & Safety Commission to reduce seclusion over time and eventually eliminate it.Key findings for the period from 1 July 2024 to 30 June 2025 include:11,129 people (6.0% of specialist mental health and addiction service users) were subject to the Mental Health Act over the year. This is a decrease from 6.5% over 2023/24.About 5,281 people were subject to either compulsory assessment or compulsory treatment under the Mental Health Act on the last day of the year.Of all people subject to compulsory treatment, 74% were treated in the community and 26% in an inpatient setting.Males were more likely to be subject to the Mental Health Act than females.Across the different age groups, people aged 25–34 years were the most likely to be subject to compulsory treatment, and people aged under 14 or 65 years and over were the least likely.Māori were more likely to be assessed or treated under the Mental Health Act than Pacific peoples and other ethnicities.Further informationThere is further data and information about mental health and addiction service performance available here:Health New Zealand’s quarterly reporting, including against the mental health and addiction targets, is available on its website.Data and information about the performance of mental health and addiction services, including how many people are accessing services can be found on the Health New Zealand website: Mental health and addiction data and statistics.Te Hiringa Mahara – Mental Health and Wellbeing Commission publishes monitoring reports on the mental health and addiction system which can be found on its website: Te Hiringa Mahara – Mental Health and Wellbeing Commission.

  • Free parenting advice for families with Tākai
    on September 28, 2026

    Families across the country can now access free, trusted parenting information through Tākai, the national parenting platform, Social Development and Employment Minister Louise Upston says.

  • Regulatory changes to support best practice for controlled drugs
    on September 22, 2026

    News article Publication date: 23 September 2026 Changes are being made to controlled drug regulations, improving efficiency while maintaining safeguards to protect patient and public safety.The Misuse of Drugs Amendment Regulations (No 2) 2026 will come into effect on 1 October 2026. These modernise some requirements around controlled drugs set out in the Misuse of Drugs Regulations 1977.Controlled drugs are substances that are more tightly controlled than other prescription medicines. This is to prevent harm and abuse of the medicines.Four amendments are being made to the regulations:removing a requirement to carry out stocktakes of controlled drugs on set dates (30 June and 31 December) annually. Pharmacists, other health professionals and controlled drug licence holders will now be able to choose their own dates for stocktakes, as long as they happen at least every six months.removing the requirement for controlled drugs registers to be kept in a bound paper format. They will be able to be maintained electronically, if the electronic system meets specific requirements set out in the regulations.extending the expiry date for prescriptions issued by persons authorised under section 24A Gazette notices (opioid substitution treatment prescriptions) from 7 days to 28 days after a prescription is made. Opioid substitution treatment is an important therapy for people who are dependent on opioids. If there is a gap in their treatment, they can experience serious or life-threatening harm.  This change supports continuity of treatment for these patients.providing legal certainty to the New Zealand Defence Force that personnel can carry and administer controlled drugs for use in medical emergencies while on active service. Rules around possession, use and record-keeping will be subject to Defence Force orders.These amendments are part of ongoing work to modernise medicines regulation so that it is fit for purpose for health professionals and patients.Read the full regulations on the New Zealand Legislation website: Misuse of Drugs Amendment Regulations (No 2) 2026.

  • Govt accepts recommendations in the Phillips Inquiry
    on September 15, 2026

    The Government has accepted all of the recommendations in the Public Inquiry into the Disappearance of the Phillips Children, which was released today.

  • Pacific emergency medical teams strengthen coordination in Auckland
    on September 10, 2026

    News article Publication date: 11 September 2026 Emergency health professionals from across the Pacific and wider Western Pacific region gathered in Auckland this week for the 2026 World Health Organization Emergency Medical Team Coordination Cell (EMTCC) training and exercise.Emergency Medical Team Coordination Cell (EMTCC) training and exercise.Hosted by the New Zealand Medical Assistance Team (NZMAT) from the Ministry of Health, the programme ran from 7 to 11 September and brought together participants from Pacific Emergency Medical Teams, Pacific National Emergency Management Offices, the WHO Western Pacific Regional Office, Australia, Japan and the Republic of Korea.The programme supports countries to strengthen emergency medical team coordination before disasters and health emergencies occur. Through practical exercises and scenario-based activities, participants built a shared understanding of coordination arrangements, international response systems, and the relationships needed to work together effectively during an emergency.New Zealand is committed to working alongside Pacific partners to build an emergency response health workforce that is trained, connected and ready to deploy when the next emergency strikes.Dr Junior Ulu, the Ministry of Health’s Director Pacific Health, says strong partnerships are at the heart of emergency preparedness in the Pacific.‘As part of the Pacific family, New Zealand works alongside our neighbours to strengthen preparedness and support one another in times of need. Opportunities like this help build the trusted relationships and shared understanding that are essential during an emergency response.’Emergency Medical Teams are deployable, self-sufficient clinical teams that can provide life-saving care to people affected by health emergencies. They can support local health services that may be overwhelmed following an emergency or major disaster, such as an earthquake, cyclone or significant disease outbreak.NZMAT is New Zealand's Emergency Medical Team. It includes doctors, nurses, pharmacists, physiotherapists, public health staff, paramedics and logisticians who can provide additional capability for local health services both in New Zealand and overseas.As an active participant in the global EMT initiative, NZMAT works closely with the World Health Organization and regional partners, including Australia’s National Critical Care and Trauma Response Centre, to support Pacific EMT capability building.Brendan Stanbury, Manager of NZMAT, says effective coordination is critical during complex emergencies.‘This training provides an opportunity for countries across the region to share experiences, learn from one another, and strengthen professional networks that can support future responses.’Chandra Gilmore, WHO focal point for Emergency Medical Teams in the Pacific, says strengthening coordination capability benefits the entire region.‘The Western Pacific is stronger when countries invest in shared systems, common standards and coordinated emergency medical response capability. The EMTCC works within government structures to help build the connections, skills and relationships needed to effectively coordinate health care delivered by EMTs during emergencies.’As climate-related events, natural disasters and public health emergencies continue to affect countries across the Pacific, programmes like the EMTCC Team Member training and exercise play an important role in building collective preparedness and strengthening the region's ability to respond together.

  • Making a difference on family violence
    on September 9, 2026

    Three Government programmes are making a difference in preventing family violence, new independent evaluations show.

  • Health and Independence Report 2025 released 
    on September 4, 2026

    News article Publication date: 7 September 2026 The Ministry of Health has published the 2025 Health and Independence Report, providing a comprehensive overview of the health of New Zealanders and the performance of the health system.  The report brings together data from across the health system to provide a snapshot of New Zealand’s population, health outcomes, factors that influence health and wellbeing, and the services that support people throughout their lives. The report provides insights into where efforts can be targeted in the future to improve the health of New Zealanders.   Director-General of Health, Audrey Sonerson says the report provides valuable insights into both the progress being made and the challenges facing the health system. “It shows that our health system continues to serve many New Zealanders well while also experiencing increased demand for services, driven by changing population needs, health trends, and the wider factors that influence health and wellbeing”. “The findings will help inform decisions across the health sector and support ongoing efforts to improve health outcomes and ensure New Zealanders can access the care they need, both now and in the future".  The report is structured into three key sections: People of New Zealand – an overview of New Zealand’s population and how it is changing, including population growth, ageing, diversity, disability, and rural and urban population patterns. Population health – key measures of population health, including health status, leading causes of health loss, non-communicable and communicable diseases, determinants of health and wellbeing, and risk and protective factors. Delivery of health services – information on the delivery of health services, including primary care, hospital and specialist services, emergency care, experience of care, and the health workforce. The Health and Independence Report is published annually and its findings will help guide future planning and investment, and support the Government’s focus on delivering timely, high-quality, patient-centered care. Read the Health and Independence Report 2025

  • Two psychiatrists granted approval to prescribe medicinal MDMA for PTSD
    on September 3, 2026

    News article Publication date: 4 September 2026 Medsafe has approved two New Zealand psychiatrists to prescribe pharmaceutical-grade MDMA as part of a treatment programme for eligible adults with post-traumatic stress disorder (PTSD). The approval provides an additional treatment option for people whose symptoms have not responded to conventional therapies.  The decision brings New Zealand into line with Australia, where authorised psychiatrists have been able to provide MDMA-assisted psychotherapy for PTSD since 2023.  MDMA-assisted psychotherapy combines psychotherapy with the supervised use of pharmaceutical-grade MDMA as part of a broader treatment programme. Treatment takes place in a controlled clinical setting under the care of an authorised psychiatrist and forms part of a comprehensive treatment plan. Patients are not supplied with MDMA to take home.  While MDMA contains the same active ingredient found in the illicit drug commonly known as ecstasy, the product used in treatment is manufactured to a pharmaceutical standard and used under strict clinical supervision.  A range of safeguards apply to the approvals. Patients must be aged 18 or older and undergo a comprehensive clinical assessment before treatment is considered. Authorised psychiatrists must follow approved therapeutic protocols and make prescribing decisions on a case-by-case basis, supported by informed consent discussions with patients. The treatment is expected to be suitable for only a limited number of people and will be provided within strict clinical protocols.  To receive approval, the psychiatrists were required to demonstrate substantial expertise and provide detailed information about how treatment would be delivered safely and appropriately.  As part of making this decision, Medsafe carefully considered the balance between enabling innovative new treatments to be available for patients while also ensuring a comprehensive process to protect patients from potential harm.  The approval does not mean MDMA has been approved as a medicine in New Zealand. Evidence on its use for PTSD is still emerging internationally, and authorised use remains limited to the two approved psychiatrists. Any other clinician wishing to prescribe MDMA would require their own approval from Medsafe.  This follows Medsafe's 2025 approval for a psychiatrist to prescribe medicinal psilocybin for treatment-resistant depression. New Zealand currently has two clinicians approved to prescribe psilocybin and two approved to prescribe MDMA.  

  • New roadmap for supporting unpaid carers
    on September 1, 2026

    The Government has launched today a new action plan to recognise the thousands of unpaid or informal carers across the country who are at home providing care for a loved one.

Supporting Families and Whānau Every Step of the Journey

Families and whānau are at the heart of the disability community, providing encouragement, advocacy, care and everyday support. Whether you're raising a disabled child, supporting a family member or helping someone navigate disability services, having access to reliable information can make all the difference. Disability Advisory Group NZ brings together practical guidance, support pathways, funding information and community resources to help families feel informed, connected and confident as they support their loved ones.

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